Last Updated: 6th June, 2023.
At 360CareFirst, we are committed to protecting your privacy and safeguarding your personal information. This privacy policy explains how we collect, use, disclose, and protect your personal data when you interact with our healthcare platform. We encourage you to carefully read this policy to understand our practices and how we respect your privacy.
Information We Collect
1.1 Personal Information: We may collect personal information that you provide to us when using our healthcare platform, such as your name, contact details, date of birth, medical history, and insurance information. This information is necessary to provide you with personalized healthcare services and to comply with legal requirements.
1.2 Usage Information: We automatically collect certain information about your interactions with our platform. This may include your IP address, device information, browser type, referring website, pages visited, and the dates and times of your visits. We use this information to analyze trends, improve our platform, and enhance your user experience.
1.3 Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing activities on our platform. Please refer to our cookie notice for detailed information on how we use cookies and how you can manage your preferences.
How We Use Your Information
2.1 Providing Healthcare Services: We use your personal information to provide you with high-quality healthcare services, including appointment scheduling, medical consultations, and access to medical records. This includes sharing your information with healthcare providers and professionals involved in your care.
2.2 Communication and Support: We may use your information to communicate with you about your healthcare needs, appointments, test results, and important updates. We also provide customer support to address any inquiries or concerns you may have.
2.3 Improving Our Platform: We analyze usage information to understand how our platform is used, identify areas for improvement, and enhance its functionality and performance. This helps us tailor our services to better meet your needs.
2.4 Legal Compliance: We may process your personal information to comply with applicable laws, regulations, or legal obligations. This includes responding to legal requests, preventing fraud or illegal activities, and protecting our rights and the rights of others.
2.5 Aggregated and Anonymized Data: We may aggregate and anonymize your personal information to generate statistical or research data. This data is used for analytical purposes, industry insights, and improving healthcare practices. It does not identify you personally.
How We Share Your Information
3.1 Service Providers: We may engage trusted third-party service providers to assist us in delivering our healthcare services. These providers have access to your personal information only as necessary to perform their functions on our behalf and are contractually obligated to maintain its confidentiality.
3.2 Healthcare Professionals: We may share your personal information with healthcare professionals involved in your treatment, such as doctors, nurses, and specialists. This ensures continuity of care and comprehensive healthcare services.
3.3 Legal Requirements: We may disclose your personal information if required by law, regulation, legal process, or governmental request. We may also disclose information to protect our rights, privacy, safety, or property, or that of others.
3.4 Consent: We may share your information with third parties if you have provided your explicit consent for such sharing. You have the right to withdraw your consent at any time by contacting us.
Data Security and Retention
4.1 Data Security: We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use secure technologies, encryption, firewalls, and access controls to safeguard your data.
4.2 Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we securely dispose of it.
Your Rights and Choices
5.1 Access and Correction: You have the right to access and update your personal information held by us. If you believe that any information we hold about you is inaccurate or incomplete, please contact us to make the necessary corrections.
5.2 Marketing Communications: You can opt out of receiving marketing communications from us by following the instructions provided in our communications or by contacting us directly. However, please note that we may still send you important non-marketing messages related to your healthcare services.
5.3 Do Not Track: Our platform does not respond to “Do Not Track” signals. However, you can manage your cookie preferences as described in our Cookie Notice.
Children’s Privacy
Our healthcare platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated version on our platform and indicate the date of the latest revision. Please review this privacy policy periodically for any changes.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at support@360carefirst.ng
Thank you for trusting 360CareFirst with your healthcare needs.